Frequently Asked Questions

KIKO is a home social robot with a projector, camera, and voice AI that creates interactive projections, engages in dialogue, assists with learning, and organizes family games.

Download the KIKO app, create a family profile, and follow Wi-Fi connection instructions. A detailed guide is in the 'User Guide' section.

KIKO supports Russian and several other languages; the list expands with software updates.

Core functionality is free. Premium content, educational courses, and additional packages may be paid.

Support is available via the app, website, and email support@kiko.ai.

KIKO prioritizes security: local sensitive information processing, encryption, and parental controls – all for family peace of mind.

Use recovery via your linked email or phone in the app. For additional measures, contact support.

Go to Settings > Security > Two-Factor Authentication and follow the instructions.

Add a new profile in the app and use the transfer wizard for settings and family profiles.

Report any suspicious requests or phishing attempts to security@kiko.ai.

Prices depend on content type: paid courses, scene packs, or subscriptions. All terms are displayed before purchase.

Card payment, mobile payments, and local payment methods – depending on region.

Parental profiles can set daily and single purchase limits in the app.

Cancellation is possible within a set period if content hasn't been activated. Refund policy is available in the purchase section.

Refunds are processed according to payment provider terms, usually within 5–10 business days.

KIKO supports interactive scenarios, videos, audio, animations, and expandable game modules.

KIKO uses adaptive algorithms to adjust to a child's level, explain tasks, and show explanatory projections and videos.

Currently, KIKO supports managing and playing digital collections within the profile; advanced features are under development.

Integrations with external platforms are implemented via secure APIs and with explicit user consent.